SHIPPING POLICY

Last updated: June 29, 2026

All items ordered on our Site are available in stock. Shipping timelines reflect our internal handling process and final transit delivery to your destination.

Order Processing Time

Because our collection is ready to ship, all orders are processed and prepared for dispatch from our facility within 4 to 6 working days maximum.

You will receive a shipping confirmation email featuring your tracking number as soon as your parcel has been handed over to the courier. Please note that tracking information may take up to 24 hours to become active in the courier's system.

Shipping Method & Costs

We are pleased to offer complimentary worldwide express shipping on all orders. Every parcel is dispatched safely via DHL Express.

Delivery Time

Estimated transit timelines after your order has been processed and dispatched:

• Europe: 1–3 working days
• International (Outside Europe): 2–5 working days

Please note that delivery timelines are estimates provided by the courier and may vary slightly based on destination, local holiday schedules, or customs clearing procedures.

Shipping Address Restrictions

Orders will be delivered directly to the physical address provided at checkout. LOULOU THE BRAND, Inc. does not deliver to P.O. Boxes or military APO/FPO addresses.

Kindly double-check all delivery details before finalizing your purchase, as changes to the shipping address cannot be guaranteed once an order enters the fulfillment cycle.

Taxes & Duties

Our orders are fulfilled and dispatched directly from our facility in Romania (European Union).

• Inside Romania & the European Union: All applicable taxes and duties are fully included in the final purchase price at checkout. No additional charges will apply upon delivery.
• Outside the European Union (International Orders): Customs duties, import taxes, or local handling fees may be levied by your destination country’s customs authorities. These charges are the sole responsibility of the client and are determined entirely by local regulations.

Refused Deliveries

If a delivery attempt is refused by the recipient or cannot be completed due to inaccurate shipping information, the parcel will be automatically routed back to us.

In such instances, the original shipping costs, return shipping fees, and any customs duties or storage charges incurred during the return process will be deducted from your final refund amount.